At Jacobs-MC, accessible from https://jacobs-mc.co and https://jacobs-mc.eu, we prioritize the privacy of our visitors. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, purchase our products, or interact with us. If you have questions or need more information, contact us at team@jacobs-mc.co or via the details below. By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

1. Data Controller

For customers in the European Union (EU), Jacobs Integrity Technologies, UAB, located at Darbo sq. 5, LT-35220 Panevezys, Lithuania, is the data controller responsible for your personal data. For customers outside the EU, Jacobs-MC, located at 28 Emerald Ct Satellite Beach, Fl 32937, is the data controller. You can contact us at team@jacobs-mc.co or +1 305-742-8044 for data protection inquiries.

2. What Data We Collect

We collect the following types of personal data:

Contact Information: Name, email address, phone number, and postal address when you place an order, contact us, or submit a form.

Payment Information: Billing details (e.g., via Klarna or card payments) to process purchases.

Website Usage Data: IP address, browser type, Internet Service Provider (ISP), date/time stamps, referring/exit pages, and number of clicks, collected via log files and cookies for analytics and site administration.

Device Data: If our products (e.g., Sniffer430, Lixener30, or future devices) collect usage data (e.g., performance logs), this may be processed to improve functionality.

Marketing Preferences: Information you provide when opting in to receive marketing communications (e.g., newsletters, product updates).

We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal data, contact us immediately and we will promptly delete it.

3. How We Use Your Data

We use your personal data for the following purposes and legal bases under GDPR:

To Process Orders (Legal Basis: Contract Performance): To fulfill your purchase of products, including shipping, payment processing, and customer support.

To Improve Our Website and Services (Legal Basis: Legitimate Interest): To analyze trends, track website usage, and optimize user experience using log files and cookies.

To Send Marketing Communications (Legal Basis: Consent): To send newsletters or product updates if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us.

To Enhance Product Functionality (Legal Basis: Legitimate Interest): We may process anonymized usage data to improve performance. No automated decision-making that significantly affects you is performed.

To Comply with Legal Obligations (Legal Basis: Legal Obligation): To meet tax, accounting, or regulatory requirements (e.g., retaining order data for tax purposes).

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons) to enhance your experience, analyze site performance, and deliver personalized ads. Cookies may include:

Essential Cookies: Necessary for website functionality (e.g., cart and checkout processes).

Analytics Cookies: To track site usage and improve performance (e.g., Google Analytics).

Marketing Cookies: To deliver relevant ads via third-party ad networks.

When you visit our website, a cookie consent banner allows you to accept or reject non-essential cookies. You can also manage cookies through your browser settings. For more details, see our Cookie Policy.

5. Sharing Your Data

We share your personal data only as necessary:

Service Providers: With trusted third parties like Klarna (for payments), shipping companies, or website hosting providers, who comply with GDPR.

Advertising Partners: Third-party ad servers (e.g., for social media ads) may use cookies to personalize ads. Their privacy policies apply, and you can opt out via their platforms or our cookie consent tool.

Legal Requirements: If required by law or to protect our rights (e.g., in response to a legal request).

6. International Data Transfers

For customers outside the EU, your data may be transferred to our US service center in Florida. We use Standard Contractual Clauses (SCCs) to ensure your data is protected in compliance with GDPR. If you are in the EU, your data is primarily processed by Jacobs Integrity Technologies, UAB in Lithuania.

7. Data Security

We use industry-standard security measures, such as SSL encryption, to protect your data during transmission and storage. However, no method is 100% secure, and we cannot guarantee absolute security.

8. Your Data Protection Rights (EU Customers)

Under GDPR, EU customers have the following rights:

Access: Request a copy of your personal data.

Rectification: Correct inaccurate or incomplete data.

Erasure: Request deletion of your data (subject to legal obligations).

Restriction: Limit how we process your data.

Data Portability: Receive your data in a structured, machine-readable format.

Object: Object to processing for marketing or legitimate interest purposes.

Automated Decision-Making: Not be subject to decisions based solely on automated processing that significantly affect you.

Lodge a Complaint: Contact a supervisory authority (e.g., the Lithuanian Data Protection Inspectorate or your local authority).

To exercise these rights, contact us at team@jacobs-mc.co. We will respond within one month, as required by GDPR.

9. Data Retention

We retain your data only as long as necessary:

Order and payment data: 5 years to comply with tax and accounting obligations.

Website usage data: Up to 2 years for analytics purposes.

Marketing data: Until you withdraw consent or unsubscribe.

Device usage data: Anonymized and retained indefinitely to improve product performance.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Klarna, social media). We are not responsible for their privacy practices. Please review their privacy policies before sharing data.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or operational changes. The updated policy will be posted on our website with the revised date. Significant changes will be communicated via email or a website notice.

12. Contact Us

For questions, complaints, or to exercise your data protection rights, contact:

EU Customers: Jacobs Integrity Technologies, UAB, Darbo sq. 5, LT-35220 Panevezys, Lithuania, sales@jacobs-mc.com, +370 69827743.

Non-EU Customers: Jacobs-MC, 28 Emerald Ct Satellite Beach, Fl 32937, team@jacobs-mc.co, +1 305-742-8044.

For EU customers, you can also contact our EU Representative: [insert EU representative details, if applicable, or reuse UAB contact].

If you are in the EU and have concerns, you may lodge a complaint with your local data protection authority (e.g., the Lithuanian State Data Protection Inspectorate at [insert link]).